Shipping & Returns
DO YOU OFFER RETURNS
We do not offer refunds or returns on opened skincare products, because skincare is highly personal and for hygiene reasons, we focus on helping you get the best results rather than taking products back.
If something is not working for your skin, please reach out. We will help guide you, please email support@glowjar.ca
Order tracking
Orders are typically processed within 2 to 3 business days. Delivery timelines vary by location, but most orders arrive within 3 to 8 business days.
You will receive a shipping confirmation email with tracking as soon as your order is on the way.
We prioritize fast shipping, and will strive to get your package to you ASAP! If you notice a significant delay in receiving your order, please contact us via email.
Can I change my Shipping Address
It depends! At Glow Jar Beauty, we prioritize fast shipping and make efforts to pack your order as soon as possible.
If you realize you entered the wrong shipping information, please quickly send us an email to support@glowjar.ca. If we catch it in time, we can fix your shipping label!
OUR COMMITMENTS
3rd Party Lab Testing
We ensure the highest standards of quality and safety by subjecting our formulations to third party lab testing. This rigorous process guarantees that our products are effective, safe, stable, and trustworthy.
WE ARE PLASTIC NEUTRAL
Our primary packaging is recyclable, and we eliminate waste by including all product information directly on the label, without the need for boxes or extra packaging.
Every order grows our impact with CleanHub, helping remove plastic from our oceans.Together, we’re protecting marine life and preserving our oceans for future generations.
No Added Known Allergens
We prioritize skin health and sensitivity by excluding fragrances, essential oils, and dyes from our skincare formulations.
We strictly follow guidelines set out by Health Canada, FDA, European Union (EU) and The Canadian Dermatology Association.
Education Led Skincare
We lead with education, in the hopes that customers buy intentionally to create a straightforward and targeted skincare routine.