FAQ
Below are some of the common questions we receive.
Orders & Shipping
You should receive a confirmation email shortly after ordering!
It depends! At Glow Jar Beauty, we prioritize fast shipping and make efforts to pack your order as soon as possible. If you realize you entered the wrong shipping information, please quickly send us an email to support@glowjar.ca. If we catch it in time, we can fix your shipping label!
We are usually unable to edit orders once they have been placed. However, feel free to email us at support@glowjar.ca for further help.
We prioritize fast shipping, and will strive to get your package to you ASAP! If you notice a significant delay in receiving your order, please contact us via email.
Glow Jar Beauty is not responsible for any damage that may occur during shipping. However, if your product arrives damaged please notify us ASAP (support@glowjar.ca) and we will work with you to help you out!
If your product freezes in the cold winter months, simply allow it to thaw on its own at room temperature.
Unfortunately, we do not accept exchanges or returns, but please reach out for assistance on how to use the product another way or pass onto a friend or family member.
Yes! *Please note we are not responsible for any international taxes or duties on orders placed outside of Canada.*
We do not offer local pickup.
However, if you live within the Greater Victoria region, the option for local delivery will be presented.
Products
No! Glow Jar Beauty is proud to be cruelty-free. We are Leaping Bunny & Cruelty Free Kitty Certified.
We would only advise against using our PM Retinol Serum if you are pregnant/nursing.
However, if you are unsure, we encourage you to consult your healthcare practitioner before using any new product.
If you're new to Glow Jar Beauty, we recommend you take our Skincare Quiz to get a quick rundown of all the products best suited for your skin type!
For a more in-depth answer, Glow Jar Beauty offers 1-on-1 Skin Consultations with founder and CEO Jaime Pereira. These consultations will provide you with a full skin analysis alongside a routine and steps. Click here for more information!
We recommend keeping products somewhere room-temperature with no direct light and away from children.
Rewards
On the lower right of our website, you should see a little tab that says "Rewards" with a shopping bag and a heart. Click that while signed in to view how many points you have in your account.
You are limited to ONE reward per purchase. If you choose to use a reward you redeemed with points, a discount code will not be applicable.
Click the rewards app widget in the bottom right corner of this page. There should be a URL that you can share with your friends!
If you accidentally redeemed points on a reward, we advise you to contact us at beauty@glowjar.ca for further help.
Only one reward is redeemable per purchase.
Rewards will stay in your account until you use them.
Subscriptions
Yes! However, if you subscribe to multiple products at different frequencies, you will be subject to paying for shipping twice. (REMINDER: all subscription orders get 50% off shipping!)
Yes! Just like our usual reward system, you will receive 1 point for every $1 you spend on subscription products.
Depends on the product and your personal routine! Each product page has a recommended lifecycle. However, if you notice you go through some products quicker than others, buy the frequency that's best for you and your routine.
Your customer portal allows you to view your subscription orders and the ability to perform actions like switch subscriptions, skip an order, cancel subscriptions, and more.
The easiest way to access your portal is by clicking the direct link to your customer portal shared in any subscription notifications sent to your email.
Yes! This is doable through the customer portal.
Yes! Accessing your customer portal allows you the option to skip a subscription order without canceling it altogether. Your subscription will continue being sent as usual after the skipped period has passed.
If you're no longer interested in subscribing to a product, you can choose to unsubscribe at any point.
Step 1: Access your customer portal
The easiest way to access your portal is by clicking the direct link to your customer portal shared in any subscription notifications sent to your email.
Step 2: Click 'Cancel Subscription'
You'll receive an email shortly confirming that you've canceled your subscription.