We do not offer refunds or returns on opened skincare products, because skincare is highly personal and for hygiene reasons, we focus on helping you get the best results rather than taking products back.

If something is not working for your skin, please reach out. We will help guide you, please email support@glowjar.ca

It depends! At Glow Jar Beauty, we prioritize fast shipping and make efforts to pack your order as soon as possible. If you realize you entered the wrong shipping information, please quickly send us an email to support@glowjar.ca. If we catch it in time, we can fix your shipping label!

We are usually unable to edit orders once they have been placed. However, feel free to email us at support@glowjar.ca for further help.

Due to recent changes in U.S. trade regulations, your order may be subject to import duties, tariffs, or courier brokerage fees upon delivery. These charges are determined by U.S. Customs and are the responsibility of the customer. We recommend reviewing your local customs policies for more information.

Thank you for supporting a Canadian-made skincare brand, we’re so grateful to serve you across the border!

Orders are typically processed within 2 to 3 business days. Delivery timelines vary by location, but most orders arrive within 3 to 8 business days.

You will receive a shipping confirmation email with tracking as soon as your order is on the way.

We prioritize fast shipping, and will strive to get your package to you ASAP! If you notice a significant delay in receiving your order, please contact us via email.

Glow Jar Beauty is not responsible for any damage that may occur during shipping. However, if your product arrives damaged please notify us ASAP (support@glowjar.ca) and we will work with you to help you out!

If your product freezes in the cold winter months, simply allow it to thaw on its own at room temperature.

Unfortunately, we do not accept exchanges or returns. We process orders quickly, but we will always do our best to help. 

Customers are unable to edit orders once they have been placed. However, if you notice an error, would like to add additional products, or cancel after making a purchase, please feel free to email us at support@glowjar.ca for further help.

Yes, duties and tariffs may apply to U.S. orders. These charges are calculated and collected before your order ships, so you will see them at checkout if applicable.

These fees are set by U.S. customs and are not controlled or paid for by Glow Jar Beauty.

We do not offer local pickup.

However, if you live within the Greater Victoria region, the option for local delivery will be presented.

No! Glow Jar Beauty is proud to be cruelty-free. We are Leaping Bunny & Cruelty Free Kitty Certified.

We would only advise against using our PM Retinol Serum if you are pregnant/nursing.

However, if you are unsure, we encourage you to consult your healthcare practitioner before using any new product.

If you're new to Glow Jar Beauty, we recommend you take our Skincare Quiz to get a quick rundown of all the products best suited for your skin type!

For a more in-depth answer, Glow Jar Beauty offers 1-on-1 Skin Consultations with founder and CEO Jaime Pereira. These consultations will provide you with a full skin analysis alongside a routine and steps. Click here for more information!

We recommend storing your products at room temperature, away from direct sunlight and extreme heat or cold.

Each product will have a slightly different shelf life due to the ingredients used. It is important to store your products properly and keep them well sealed between uses to ensure their lasting quality and away from children.

On the lower right of our website, you should see a little tab that says "Rewards" with a shopping bag and a heart. Click that while signed in to view how many points you have in your account.

You are limited to ONE reward per purchase. If you choose to use a reward you redeemed with points, a discount code will not be applicable.

Click the rewards app widget in the bottom right corner of this page. There should be a URL that you can share with your friends!

If you accidentally redeemed points on a reward, we advise you to contact us at beauty@glowjar.ca for further help.

Only one reward is redeemable per purchase.

Rewards will stay in your account until you use them.

Yes! However, if you subscribe to multiple products at different frequencies, you will be subject to paying for shipping twice. (REMINDER: all subscription orders get 50% off shipping!)

Yes! Just like our usual reward system, you will receive 1 point for every $1 you spend on subscription products.

Depends on the product and your personal routine! Each product page has a recommended lifecycle. However, if you notice you go through some products quicker than others, buy the frequency that's best for you and your routine.

Simply log in to your account on our website. Once you're on your Account page, click the "Manage Subscriptions" button to view or update your subscription details.

Yes! Accessing your customer portal allows you the option to skip a subscription order without canceling it altogether. Your subscription will continue being sent as usual after the skipped period has passed.

If you no longer wish to receive a subscription product, you can cancel at any time. Just log in to your customer account on our website, go to your Account page, and click the "Manage Subscriptions" button. From there, you’ll see the option to cancel or pause your subscription It’s quick and hassle-free!