Below are some of the common questions we receive.
Orders & Shipping
You should receive a confirmation email shortly after ordering!
It depends! At Glow Jar Beauty, we prioritize fast shipping and make efforts to pack your order as soon as possible. If you realize you entered the wrong shipping information, please quickly send us an email to email@example.com. If we catch it in time, we can fix your shipping label!
We are usually unable to edit orders once they have been placed. However, feel free to email us at firstname.lastname@example.org for further help.
We prioritize fast shipping, and will strive to get your package to you ASAP! If you notice a significant delay in receiving your order, please contact us via email.
Glow Jar Beauty is not responsible for any damage that may occur during shipping. However, if your product arrives damaged please notify us ASAP (email@example.com) and we will work with you to help you out!
Unfortunately, we do not accept exchanges or returns, but please reach out for assistance on how to use the product another way or pass onto a friend or family member.
Yes! *Please note we are not responsible for any international taxes or duties on orders placed outside of Canada.*
We will no longer be able to provide pick-up option for orders after August 19th, 2023.
Local Pickup for online orders is available in Victoria, BC at Maria's Deli on 4080 Shelbourne st.
Store hours are 9:30 am-5:00 pm from Monday - Saturday.
No! Glow Jar Beauty is proud to be cruelty-free and vegan. We are Leaping Bunny & Cruelty Free Kitty Certified.
We would only advise against using our PM Retinol Serum if you are pregnant/nursing.
However, if you are unsure, we encourage you to consult your healthcare practitioner before using any new product.
If you're new to Glow Jar Beauty, we recommend you take our Skincare Quiz to get a quick rundown of all the products best suited for your skin type!
For a more in-depth answer, Glow Jar Beauty offers 1-on-1 Skin Consultations with founder and CEO Jaime Pereira. These consultations will provide you with a full skin analysis alongside a routine and steps. Click here for more information!
We recommend keeping products somewhere room-temperature with no direct light and away from children.